Shipping Policy
Effective Date: November 10, 2026
Thank you for shopping with VENDNEX.
This Shipping Policy explains how Northvale Apparel LLC, operating under the brand name VENDNEX (“we,” “us,” or “our”), processes and ships orders placed through our website:
We are committed to providing clear shipping information and keeping customers informed throughout the order fulfillment and delivery process.
Please review the following information before placing an order.
1. Order Processing
After you place an order, we will begin processing it once payment has been successfully authorized and the order information has been verified.
Order processing may include:
Payment verification.
Order confirmation.
Product availability checks.
Packaging and fulfillment preparation.
Preparation for shipment.
Processing times may vary depending on product availability, order volume, holidays, and other operational circumstances.
Please note that order processing time is separate from shipping and delivery time.
Orders are generally processed in the order they are received, subject to product availability and verification requirements.
2. Shipping Time and Delivery Estimates
Estimated shipping and delivery information, where available, will be displayed on the relevant product page, at checkout, or in applicable order communications.
Actual delivery times may vary depending on:
Shipping destination.
Carrier transportation schedules.
Product availability.
Weather conditions.
Public holidays.
Transportation disruptions.
Other circumstances beyond our reasonable control.
Any delivery estimates provided are estimates rather than guaranteed delivery dates unless expressly stated otherwise.
We make reasonable efforts to fulfill orders within the shipping timeframe represented at the time of purchase.
Where no shipment timeframe is clearly stated, we will comply with applicable requirements under the Federal Trade Commission’s Mail, Internet, or Telephone Order Merchandise Rule, including the applicable 30-day shipment requirement.
If we cannot ship your order within the promised timeframe or the applicable legal timeframe, we will provide the required delay notice and obtain your consent when required, or cancel the affected order and issue the applicable refund.
3. Shipping Destinations
VENDNEX accepts orders for delivery to destinations where shipping is available through our website.
Available shipping destinations and any applicable restrictions will be displayed during the checkout process.
Certain locations may be subject to delivery limitations due to carrier availability, transportation restrictions, or other logistical considerations.
We reserve the right to decline or cancel orders that cannot reasonably be fulfilled or delivered to the selected destination, subject to applicable law.
If we are unable to fulfill an order, we will notify the customer and provide an appropriate resolution, including a refund where required.
4. Shipping Costs
Applicable shipping charges, if any, will be displayed during checkout before you complete your purchase.
Shipping fees may vary depending on factors such as:
Delivery destination.
Order size and weight.
Selected shipping service.
Promotional offers.
Other applicable fulfillment requirements.
Customers are responsible for reviewing the shipping charges displayed at checkout before submitting an order.
Any applicable free-shipping promotions will be subject to the conditions clearly stated in the relevant promotion or checkout information.
We will not impose undisclosed shipping charges after an order has been placed unless the customer separately authorizes the additional charge or applicable law permits it.
5. Order Confirmation and Tracking
After successfully placing an order, customers may receive an order confirmation email containing relevant purchase information.
Once an order has been shipped and tracking information is available, we may send a shipping confirmation email containing the applicable tracking details.
Tracking information may take some time to become active after the shipping carrier receives and scans the package.
Customers can use the provided tracking information to monitor the shipment’s progress through the applicable carrier’s tracking service.
If you have not received shipping confirmation or tracking information within the expected timeframe, please contact our customer service team.
Email: [email protected]
Please include your order number when contacting us.
6. Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing accurate and complete shipping information when placing an order.
Please carefully review your shipping address, including:
Recipient’s full name.
Street address.
Apartment, suite, or unit number, if applicable.
City and state.
ZIP code.
Contact information, where required.
If you discover an error in your shipping address, contact us as soon as possible at:
We will make reasonable efforts to update the address before the order is shipped.
However, once an order has been processed or transferred to the shipping carrier, address changes may no longer be possible.
VENDNEX cannot guarantee successful delivery when incorrect or incomplete information is provided by the customer.
Any applicable remedies will be handled in accordance with the circumstances and applicable law.
7. Shipping Delays
Although we make reasonable efforts to fulfill orders on time, shipping delays may occasionally occur.
Possible causes include:
Severe weather conditions.
Carrier service disruptions.
Public holidays.
Transportation interruptions.
High shipping volumes.
Customs or regulatory delays, where applicable.
Other circumstances beyond our reasonable control.
If we become aware that an order cannot be shipped within the applicable promised timeframe, we will provide the notices and options required by applicable law.
Depending on the circumstances, customers may be offered the option to:
Agree to a revised shipping timeframe; or
Cancel the affected order and receive an applicable refund.
We will not treat a customer’s silence as consent to a shipping delay except where expressly permitted under applicable law.
8. Lost, Missing, or Delayed Packages
If your tracking information indicates that a package has not moved for an extended period, or your order appears to be missing, please contact us.
Customer Service Email: [email protected]
Please provide:
Your order number.
Your shipping confirmation or tracking number, if available.
A description of the delivery issue.
We will review the available shipment information and work with the relevant shipping provider when appropriate.
If an order is confirmed to be lost, undelivered, or otherwise not fulfilled, we will work with the customer to determine an appropriate resolution in accordance with applicable law.
A carrier tracking status alone does not automatically resolve our obligations to customers regarding undelivered orders.
9. Delivered but Not Received
If tracking information indicates that your package has been delivered but you cannot locate it, we recommend taking the following steps:
Check the delivery location, mailbox, porch, or other designated delivery area.
Ask household members, neighbors, or building management whether the package was received on your behalf.
Review the carrier’s delivery confirmation details, if available.
Contact the shipping carrier to inquire about the delivery.
Contact VENDNEX at [email protected] if the package remains missing.
We will review the information provided and assist with investigating the delivery issue.
Each case will be assessed individually, taking into account the available evidence and applicable consumer protection requirements.
10. Incorrect, Damaged, or Missing Items
If you receive an incorrect item, damaged merchandise, or an order containing missing products, please contact us as soon as reasonably possible after delivery.
Please include:
Your order number.
A description of the issue.
Clear photographs of the item or package, where relevant.
We will review the matter and determine an appropriate resolution.
Depending on the circumstances, a resolution may include:
Sending the correct item.
Providing a replacement.
Issuing an applicable refund.
Making another reasonable arrangement.
For errors attributable to VENDNEX, we will address reasonable return or replacement shipping costs as required by applicable law.
11. Order Changes and Cancellations
If you need to modify or cancel an order, please contact us as soon as possible after placing it.
Email: [email protected]
Please include your order number and clearly describe the requested change.
We will make reasonable efforts to accommodate requests before the order enters fulfillment or is transferred to the shipping carrier.
Once an order has shipped, cancellation or address modification may no longer be available.
If cancellation is no longer possible, customers may review our Refund & Returns Policy for applicable return options after delivery.
Nothing in this section limits any cancellation or refund rights required by applicable law, including rights relating to shipping delays under the FTC Mail, Internet, or Telephone Order Merchandise Rule.
12. Shipping Restrictions and Unforeseen Circumstances
Certain products or destinations may be subject to transportation, regulatory, or carrier restrictions.
In addition, events beyond our reasonable control may affect our ability to fulfill or deliver orders.
If such circumstances materially affect an order, we will communicate relevant information to the customer and provide appropriate options as required by applicable law.
We do not use unforeseen circumstances as a basis to eliminate consumer rights that cannot legally be waived.
13. Contact Us
If you have questions about shipping, delivery, tracking information, or an existing order, please contact our customer service team.
Company Name: Northvale Apparel LLC
Brand Name: VENDNEX
Business Address:
1201 Peachtree Street NE, Suite 200
Atlanta, GA 30361
United States
Customer Service Email:
Website:
When contacting us about an existing order, please include your order number so we can assist you more efficiently.
14. Changes to This Shipping Policy
VENDNEX reserves the right to update or modify this Shipping Policy from time to time to reflect changes in our business operations, shipping arrangements, or applicable legal requirements.
Any updates will be published on this page with a revised effective date.
Changes to this policy will not override consumer rights or legal obligations that cannot be waived under applicable law.
We encourage customers to review this page periodically for the latest shipping information.
Thank you for choosing VENDNEX. We appreciate your business and look forward to serving you.