Contact Us

We’re Here to Help

Thank you for visiting VENDNEX. We value our customers and are committed to providing a helpful and straightforward shopping experience.

Whether you have questions about our clothing collections, need assistance with an existing order, or would like more information about our store policies, our customer service team is here to assist you.

Please feel free to contact us using the information below.

Customer Service

Email: [email protected]

For the fastest assistance, please send us an email with a clear description of your inquiry.

To help us assist you more efficiently, please include the following information when applicable:

  • Your full name

  • Your order number (for order-related inquiries)

  • The email address used when placing your order

  • A detailed description of your question or concern

  • Relevant photos or supporting information, if applicable

Please do not include full payment card numbers, passwords, or other sensitive financial information in your email.

How Can We Help You?

Our customer service team can assist with the following matters:

1. Product Inquiries

Have questions about our clothing products, available sizes, colors, materials, or product details? Contact us for assistance before placing your order.

2. Order Inquiries

If you have questions about an existing order, order confirmation, or order status, please include your order number in your message.

3. Shipping and Delivery

For questions regarding shipping information, delivery status, or potential delivery issues, please contact us with your order details.

4. Returns and Refunds

If you would like to request a return, exchange, or refund, please review our Return and Refund Policy on our website before contacting us.

Our team can help clarify the applicable procedures and requirements.

5. Other Questions

For general questions, website assistance, or feedback about your shopping experience, you are welcome to reach out to us by email.

Customer Service Availability

We aim to respond to customer inquiries as promptly as reasonably possible.

Response times may vary depending on inquiry volume, weekends, and public holidays.

Please note that sending an inquiry does not automatically constitute approval of a return, refund, exchange, or order cancellation. Such requests are handled in accordance with our applicable store policies and relevant consumer protection laws.

Business Information

For business transparency and customer reference, please find our company information below:

Company Name: Northvale Apparel LLC

Brand Name: VENDNEX

Business Address:

1201 Peachtree Street NE, Suite 200
Atlanta, GA 30361
United States

Customer Service Email: [email protected]

Website: https://vendnex.shop/

Important Information

Please ensure that you provide accurate order information when contacting us so that we can identify and address your inquiry appropriately.

For information regarding purchases, shipping, returns, refunds, privacy, and website usage, please refer to the relevant policy pages available on our website.

Thank you for choosing VENDNEX. We appreciate your trust and look forward to assisting you.

VENDNEX Customer Service Team